How do I return?
UK & INTERNATIONAL RETURNS
UK returns are FREE send us an email at firstname.lastname@example.org for your request.
For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.
You've got 28 days to send something back to us from the day you receive it.
If you’ve received an item that’s not in perfect condition please head over to our Contact Us section so we can get this fixed for you.
- Repack your items.
- Please write below your about your return 👇
- Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!
- Keep an eye on your return tracking. You'll get an email once we receive your returned item.
Good to know…
We've gone paperless! You'll no longer receive a delivery note in your parcel.
For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Items must be unworn and unwashed with the original labels attached.
This does not affect your statutory rights.